1. General Terms and Conditions
   These terms and conditions apply to all activities and services provided by EuroTech Center Nederland (hereinafter referred to as ETC), including the websites www.eurotechcenter.nl, www.eurotechcentre.nl, www.eurotechcenter.eu, www.mymodis.eu, the forum, and the telephone helpdesk. You are requested to read these conditions carefully.

2. Declaration of agreement
   By using the services and/or placing an order with the ETC and the information provided, you declare that you have read and agree to these terms and conditions.

3. Information ETC

1. 1. The information provided may not be used instead of advice or guidelines from the applicable (vehicle) manufacturer. Decisions based on information from ETC are at your own expense and risk. If a (vehicle) manufacturer uses different or additional guidelines, the manufacturer’s guidelines must always be used.
   2. Although ETC tries to provide correct, complete and current information, ETC does not guarantee that the information offered is correct, complete or current.
   3. Although ETC puts a lot of time and energy into technology, software, connections and databases, ETC does not guarantee that products and services will function without errors or interruptions.

4. Subscription forms

1. 1. Expiration of call minutes
      Call minutes are used when you are on the line with an ETC employee. If you are “on hold” no call minutes will expire.
   2. Changing your subscription type
      You can change your subscription type by contacting your Snap-On dealer. With a 30 and 60 call minutes subscription you have to do this before you exceed the 5 minute limit. With an annual subscription, you must change your subscription form one month before the expiry of your subscription.
   3. Canceling your subscription
      You can only cancel your subscription by writing a letter to EuroTechCenter, Dorresteinweg 66C, 3762 KK Soest. With a 30 and 60 call minutes subscription you have to do this before you exceed the 5 minute limit. With an annual subscription, you must cancel in writing one month before the expiry of your subscription.
   4. Transfer
      All subscriptions entered into are non-transferable to other persons and/or parties.

5. Rights and obligations
   ETC, or the entitled party, retains all rights (including copyrights, trademark rights, patents, and other intellectual property rights) relating to all information offered via ETC (including all texts, graphic material, and logos). It is not permitted to download or to disclose, distribute or multiply this information in any way without prior written permission from ETC or legal permission from the entitled party. You may use information obtained only for the purpose of maintaining and repairing vehicles and using the diagnostic equipment.

6. Security and liability

1. 1. Security
      The security of messages you send to ETC cannot be guaranteed. If you choose to send messages to ETC, you accept the risk of third parties intercepting, misusing or altering these messages.
   2. Liability
      ETC accepts no liability whatsoever for direct, indirect, special, incidental, immaterial, or consequential damage, regardless of whether ETC has been advised of the possibility of such damage, arising in any way from, but not necessarily limited to:
      • defects, viruses or other imperfections in equipment, software or vehicles related to access to or use of the services of ETC
      • the information that is offered
      • the interception, modification or improper use of information
      • the operation or unavailability of the services
      • abuse of services
      • loss of data
      • downloading or using software
      • or claims of third parties in connection with use of the services.

6. 3. PIN code
      Your PIN code ensures that no one can misuse your subscription or calling minutes. You are responsible for maintaining the confidentiality of this code. You can always have your PIN changed by requesting this in writing to ETC. You will then receive a new PIN code by mail. If you suspect that your PIN code is being misused, you can notify ETC by email: administratie[at]eurotechcenter.nl or by letter. ETC will block your code as soon as possible. You will then receive a new PIN code.

7. Rates and payment

1. 1. 30 call minutes subscription
      The 30 call minutes subscription costs €53.00 excl. 21% VAT.
   2. 60 call minutes subscription
      The 60 call minutes subscription costs €98.00 excl. 21% VAT.
   3. Annual subscription
      The annual subscription costs €695.00 excl. 21% VAT.
   4. Direct debit authorization
      You authorize ETC to debit the specified amount for the subscription you have chosen from your account within 14 days of receiving an invoice from ETC. An invoice will be sent to you every 5 minutes after or after your annual subscription has expired, and the amount will be debited from your account within 14 days. Your subscription will only start when your payment has been received. If for some reason it is not possible to debit the outstanding amount from your account, ETC reserves the right to temporarily block your access to the helpdesk.
   5. Price changes
      ETC reserves the right to change prices at any time. You will always receive written notice of this in advance.

8. Protection of your data

1. 1. ETC processes your personal data in accordance with applicable privacy regulations.
   2. ETC uses your data for the following purposes:
      • provision and development of our services.
      • provision to third parties if required by law.

9. Warranty claims

1. 1. The Customer is obliged to inspect the delivered goods immediately upon receipt.
   2. Any defects or shortcomings must be reported in writing within 5 working days of receipt.
   3. If the complaint is justified, the Seller will, at its discretion, repair, replace, or credit the product.
   4. The seller is not liable for damage resulting from improper use, normal wear and tear, or improper storage.

10. Delivery and risk

1. 1. Delivery will be made to the delivery address specified by the Customer.
   2. The specified delivery times are indicative and do not entitle the customer to compensation or termination in the event of exceeding them.
   3. The risk of loss or damage to the goods passes to the Customer at the time of delivery.

11. Termination and cancellation (B2B withdrawal)

1. 1. The statutory withdrawal period for consumers does not apply to business purchases.
   2. Cancellation of an order by the Customer is only possible with the Seller’s written consent.
   3. If the Seller agrees to the cancellation, a cancellation fee of up to 50% of the order value may be charged, depending on the costs already incurred and the delivery status.
   4. Cancellation or return of incorrectly ordered devices is not possible. Orders for devices are final and cannot be revoked, canceled, or returned, regardless of the reason for the incorrect order.
   5. The seller has the right to terminate the agreement in whole or in part without being liable for damages if:

• • • the Customer fails to fulfill its obligations;
    • the Customer applies for a moratorium on payments or is declared bankrupt;
    • circumstances arise that make performance impossible or unreasonably onerous.

9. 6. In the event of dissolution, payment obligations for goods already delivered shall remain in force.

12. Disputes

Dutch law applies to the services of the ETC. All disputes arising from or in connection with these terms and conditions shall be submitted exclusively to the competent court in the Netherlands. ETC reserves the right to change the information and/or services offered via ETC, including the text of these terms and conditions, at any time without further notice.

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